2Coms Consulting Pvt Ltd. Java L3 Support / Technical Support Engineer
Job Description
 
As a Technical Support Engineer, you will be the third level support for XYZ customers. 
XYZs products are complex, enterprise-level software applications used by Global 2000 organizations.
You will part of the support team and work closely with QA, Engineering, Solutions Delivery and Product Management teams to ensure that XYZ is delivering overall superior service to the customers.
 
Key Responsibilities 
Debug and drive the technical issue to the customers query.
Manage customer expectation and make sure customer is receiving highest quality of service.
Be a liason between engineering and support L1/L2 levels.
Document customer issues for future reference and build knowledge base of the solutions given to the customer.
 
Requirements & Qualifications
 
BE/BTech/MCA degree or equivalent technical experience.
6 + years of experience in the software industry.
3 + years experience either as a technical support engineer or as an implementation consultant, with experience in front-line contact with customers via phone and e-mail. Experience in secondand/or third line support is an advantage.
Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
Extensive hands-on experience with Java, JSON, REST Services, No SQL databases, ETL
Strong BigData technology experience
Excellent communications and interpersonal skills.
Track record of accomplishment and effectiveness within organizations.
 
Preferred skills for this role include Technical :
 
Experience and/or familiarity with data analysis activities
Development and/or Production Support Experience with J2EE applications and No SQL databases, ETL (PowerCenter), MDM, Cassandra, Amazon AWS
Familiarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify, etc.
 
Personal attributes:
 
Highly detail oriented, accurate, and organized
Ability to perform comfortably in a fast-paced, deadline oriented work environment
Strong oral and written communication skills
Must be flexible and comfortable with change
Open to working in shifts and has to support US hours
Applicant will be a self-starter with a strong desire to grow both technically and in their knowledge of operational business
2Coms Consulting Pvt Ltd. international voice process
We are hiring for the following companies in Pune
 
1) Am@zon is hiring for VOICE/CHAT inbound Process. Any Undergraduate. Any Diploma.
Any Graduate/ B.E./B.Tech. can also apply. Salary 1.8LPA- 2.60LPA + incentives.( pick and drop)
(Viman Nagar)
 
2) WN* is hiring for 2 process- utility customer service and insurance process, workplace hadapsar/viman nagar, UK/AUSTRALIAN shifts fix off,
Salary between 18k to 28k net take home
 
3) INFOS** is hiring for semi technical customer service, and hardcore technical process(technical exp must), only grads, can apply, UK/US shift, any 2 off,
Salary between 11k to 23k net take home, workplace hinjewadi
 
4) CONCENT!x is hiring for 2 processes semi technical customer service process and travel blended process work location yerwada, UK/US shift,
Salary between 15k to 29k net take home
 
6) MPHAS** is hiring for Insurance Customer service process(kharadi), Only Graduate,freshers can apply, fixed shift, weekends off,
Salary between 13k to 18k net take home + Incentives upto 4k
 
7)TC$** is hiring for Customer Service process & Sales (Viman Nagar, Yerwada & Bhosari Location)
Only Graduates and BE/Post Grad not applicable.(Regional Language Prefered) 
 
8) C@PITA**is hiring for Telecom process Email & Web Chat process Any Undergraduate. Any Diploma.Any Graduate except ( B.E./B.Tech.). Salary 1.8LPA- 3LPA + incentives.
 
9) Tech M@hindr@ is hiring for sales retention and collection post paid process 6months 4.5 
 
We breif the candidates well according to the profile and try to make the candidates conversions 100 %
 
I Repeat, No Local/Domestic Consultant can get you your ideal job with special exceptions in terms of Salary, Shifts, Location & Documentation ! Think twice before making your choice between a local & national consultant